I cant get Call Assistant working ROGERS

Call Assistant Troubleshooting:

We sent you an email Subject Line: Need Help Setting Up Call Assistant

Find your assigned number from the email and copy it to your phone or write it down. You will need this for the next steps

Rogers

 

Rogers - Manually Activate Call Assistant

1. Make sure to disable your phone's Wi-Fi connection.

2. Dial *004*(Insert Assigned Number)# and press the send button.

3. Once the call is active press the end button.

4. Now Press make a test call or go to Call Assistant - Settings - Verify Call Assistant

 

Was the test call successful?

 

Yes, Call Assistant is working!!! 😎 

 

No, still failing test 😔

 

Let's try some different Rogers Codes

1. Dial *#67# (Insert Assigned Number)# and press the send button.

2. Wait a few seconds and dial *67*(Insert Assigned Number)# and press the send button.

3. Wait a few seconds and dial *#62#(Insert Assigned Number)# and press the send button.

Note: Press the dismiss button when a notification appears on your phone. If the message states call forwarding activation was a success then you are done. If it failed redial the activation code.

4. Now Press make a test call or go to Call Assistant - Settings - Verify Call Assistant

 

It's not going to my voicemail and I am getting an error message

 

If you are still having any issues getting Call Assistant activated and need additional help, please contact us via the Help & feedback in the Menu in the Call Assistant app

Feel free to also reach out via [e-mail]

We're always here to best support you!

If you no longer want to use Call Assistant please dial the following code that pertains to your carrier to get back to carrier voicemail and disable Call Assistant.

Rogers: Dial ##004#

Have an amazing day!

The Call Assistant Customer Support Team

Support Hours: M-F 8am - 5pm PST